Your home is private. Your data should be too.
CyberShield helps families and small businesses lock down their devices, passwords and Wi-Fi. To do that we need to know a little about your setup. This page explains exactly what we collect, why, who else touches it, and how you stay in control of it, without the legalese.
Last updated October 22, 2026
Questions about your data?
Want a copy of your data or need something corrected? Send us a request and a member of our team will take care of it within 30 days.
Send a privacy requestOur promises, at a glance
We never sell your data
Not to advertisers, not to data brokers, not to anyone. CyberShield makes money from subscriptions, not from you.
We never ask for your passwords
We track whether an account has two-step verification turned on. We never see or store the password itself.
No ads, no trackers
There are no advertising cookies or third-party tracking scripts on our website or in the app.
Your data stays yours
Ask for a copy or a correction whenever you like. You're always the one in charge of your household's information.
What we collect, and why
Only what we need to keep you safe. Most of it you type in yourself while setting up. If you skip something, CyberShield still works; your score just has less to go on.
- Account details
- Your name, email address, household sizeWhy: To sign you in, send you your security digest, and let you manage your plan.
- Your home setup
- Devices you add (name, type, checklist answers), router brand and settings answers, which accounts you use and whether two-step verification is onWhy: To work out your security score and show you exactly what to fix.
- Network scan results
- Device hostnames and local IP addresses found on your Wi-FiWhy: To spot devices you haven't added yet and check they're kept apart from your computers.
- Breach check results
- The email addresses you ask us to check, and the list of known breaches they appear inWhy: To tell you which accounts have been exposed and need a new password.
- Family training
- Family members' first names or nicknames, age group, lesson progress, quiz scores and badgesWhy: To pick age-appropriate lessons and track progress on the family leaderboard.
- Billing status
- Your plan, renewal date and whether it's active (from Stripe)Why: To unlock the app and show you when your plan renews.
- Messages you send us
- Your name, email and message from the contact formWhy: To reply to you.
- Basic security logs
- IP address and page requested, when something looks like abuse (for example, too many failed requests)Why: To spot and block attacks on CyberShield.
What we never collect
The passwords to your other accounts, your Wi-Fi password, the contents of your files, messages or browsing history, or your precise location.
How we protect it
CyberShield is built by cybersecurity professionals who protect sensitive data for businesses every day. Your household gets the same habits.
Locked in transit
Everything between the app, our website and our servers travels over an encrypted connection (HTTPS/TLS).
Sign-in handled by specialists
Sign-in runs through Clerk, a dedicated login provider. Your CyberShield password never touches our database, and you can turn on two-step verification.
Only you see your household
Every request is checked against your account, so one household can't see another's devices, accounts or family members.
Network scans stay on your computer
The Wi-Fi scan runs inside the desktop app on your own network. Only the results we need to show you (device type, name and local address) are saved.
We never hold your card
Payments go through Stripe. We store your plan and whether it's paid up, never your card number.
Business admins see counts, not contents
On a business plan, your IT admin sees your score and totals like “2 of 5 accounts use two-step verification.” They never see device names, account names or your home network details.
How your data works for you
Step 1: When you sign up
We ask for your name and email, then a few questions about your home. Nothing is pulled from your devices without you starting a scan.
Step 2: While you use it
Your data is used to score your setup, show fixes and send your digest. It's never used for advertising or shared with other customers.
Step 3: Whenever you need something
Want a copy of your data or something corrected? Send us a request using the form at the bottom of this page and we'll take care of it within 30 days.
Who else sees it
Like most small companies, we rely on a few well-known services to run CyberShield. Each one only gets what it needs to do its job, and none of them may use your data for their own marketing.
- Clerk
- Sign-in and account security
- Supabase
- Hosts our database
- Vercel
- Hosts our website and app servers
- Stripe
- Takes payments and manages subscriptions
- Resend
- Sends our emails (digests, invites, receipts)
- Have I Been Pwned
- Checks email addresses against known breaches. The email you check is sent to them so they can look it up.
- GoHighLevel
- Our customer contact list and demo booking calendar (your name and email only, never your home setup)
Beyond that, we'd only share your information if the law requires it (for example, a valid court order), to protect someone from harm, or as part of a sale of the company, in which case this policy would continue to apply and we'd tell you first.
Small business plans
When your company covers your CyberShield plan, your admin can see your name, email, overall score, how it's trending, and the totals behind it (for example, “3 high-priority issues”).
Your admin cannot see your device names, which accounts you use, your family members, breach details or your home network settings. If you change jobs, your old admin loses access to your score, and you can keep your protection going on a personal plan.
Children
Children don't get their own CyberShield accounts. A parent adds them to the family training area with a first name or nickname and an age group, and their lesson progress lives under the parent's account.
We don't knowingly collect personal information directly from children under 13. Use a nickname if you prefer, and you can remove a family member at any time. If you think a child has given us information without a parent, email privacy@mycybershield.app and we'll delete it.
It's your data. You call the shots.
To do any of these, use the request form below or email privacy@mycybershield.app, using the address on your account. We'll respond within 30 days, and we'll never charge you or treat you differently for asking.
See it
Ask for a copy of the data we hold about you.
Fix it
Correct anything that's wrong, in the app or by asking us.
Stop emails
Unsubscribe from marketing email with one click. We'll still send emails about your account and billing.
Delete it
Have your account and household data erased within 30 days. Stripe keeps payment records as tax law requires.
Depending on where you live (for example, Virginia, California or the EU), you may have additional rights under local law; we honor them all through the same email.
Cookies: only the ones that keep you signed in
We use a small number of essential cookies: Clerk's cookies to keep you signed in securely, Stripe's cookies during checkout to prevent fraud, and one of our own to remember an early-access code. We don't use advertising or cross-site tracking cookies.
If something goes wrong
No system is perfect. If we ever learn that your information was accessed without permission, we'll email you promptly with what happened, what it means for you, and the steps to take, in plain English, the same way CyberShield explains everything else.
Changes to this policy
If we change this policy, we'll update the date at the top. If a change affects how we use data you've already given us, we'll email you before it takes effect.
Send a privacy request
Ask for a copy of your data, a correction, or just ask a question. Use the email on your CyberShield account so we can find it. CyberShield is based in Virginia, USA, and a member of our team reads every message. Prefer email? Write to privacy@mycybershield.app.